At Cixi we care about living a balanced lifestyle.

CIXI - Privacy policy

<h2><span style="font-family: Aktiv Grotesk Ex"><strong>1. Who is the data controller?<br></strong></span></h2><p><span style="font-family: Aktiv Grotesk Ex">The data controller, which collects personal data and implements the data processing operations, is CIXI, a French société par actions simplifiée [simplified company], whose registered office is located at 7 Chemin de Beaulieu, 74940 Annecy, France, registered in the Annecy Trade and Companies Register under number 821 036 514.<br><br>We can be contacted:<br></span></p><ul><li>by email: privacy@cixi.life</li><li>by post: Traitement des données personnelles CIXI, 315 Novus Parc, 74330 Poisy, France<br><br></li></ul><h2><span style="font-family: Aktiv Grotesk Ex"><strong>2. What types of personal data do we collect?</strong></span></h2><p><span style="font-family: Aktiv Grotesk Ex">​Different types of personal data are collected from you depending on why you are in contact with us and how you choose to contact us.<br><br>The following types of personal data may be collected, depending on your contact with us:</span></p><p><span style="font-family: Aktiv Grotesk Ex"><br></span></p><table class="se-table-layout-fixed se-table-size-auto"><tbody><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><strong>Type of contact</strong><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex"><strong>Personal data collected</strong><br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Creation of an account on our shop.cixi.life website<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex">Full name, email address<br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><span style="background-color: transparent">Validation of an order on our shop.cixi.life website</span><br></span></div><div><span style="background-color: transparent;font-family: Aktiv Grotesk Ex"><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex">Full name, email address, delivery and billing addresses, telephone number<br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Use of the contact form <br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex">Full name, email address<br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Use of the VIGOZ club form<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex">Full name, email address, country, company name (where applicable)<br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Newsletter subscription<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex">Email address<br></span></div></td></tr></tbody></table><p><span style="font-family: Aktiv Grotesk Ex"><br></span></p><p><span style="font-family: Aktiv Grotesk Ex"><br></span></p><p><span style="font-family: Aktiv Grotesk Ex">​</span></p>

<p><span style="font-family: Aktiv Grotesk Ex">During our contact with you, we will only collect personal data that is relevant for the purpose for which we collect it.</span></p><p><span style="font-family: Aktiv Grotesk Ex">Payment details (credit or debit card number, expiry date, authorisation number and security code) are collected directly by our PayPal payment service provider and are never provided to us. PayPal’s privacy policy can be found <a target="_blank" href="https://www.paypal.com/uk/webapps/mpp/ua/privacy-full" alt="here"><span style="color: rgb(0, 85, 255)">here</span></a>.</span></p><p><span style="font-family: Aktiv Grotesk Ex"><br></span></p><h2><span style="font-family: Aktiv Grotesk Ex">3. Why do we collect your personal data and on which legal bases? (Purposes and legal bases, as defined in the General Data Protection Regulation - GDPR)</span></h2><p><span style="font-family: Aktiv Grotesk Ex">We process data for the various operations described below, listed with the corresponding legal basis.</span></p><table class="se-table-layout-fixed"><tbody><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><strong>Purposes of processing</strong><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex"><strong>Legal basis</strong><br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Manage orders and their delivery<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex">Perform a contract (see Article 6(1)(b) of the GDPR)<br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Conduct marketing campaigns<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td><td colspan="1" rowspan="3"><div><span style="font-family: Aktiv Grotesk Ex">​Consent (see Article 6(1)(a) of the GDPR)<br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Send newsletters<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Address requests for information from people visiting the website sent via the contact form<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Keep accounting records<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex">Legal obligation (see Article 6(1)(c) of the GDPR)<br></span></div></td></tr></tbody></table><p><span style="font-family: Aktiv Grotesk Ex">​</span></p>

<p><span style="font-family: Aktiv Grotesk Ex">​<br></span></p><h2><span style="font-family: Aktiv Grotesk Ex"><strong>4. Who receives your data?</strong></span></h2><p><span style="font-family: Aktiv Grotesk Ex">&nbsp;The personal data you provide is used by our teams, for the purposes described in section 3.<br><br>We do not share your data with third parties for commercial purposes.<br><br>The data we collect may be shared with the providers (subcontractors) we use to perform the contract: order delivery, IT providers.<br><br>Payment details are collected directly by a third-party service, PayPal, which is responsible for these details. PayPal’s privacy policy can be found <a target="_blank" href="https://www.paypal.com/uk/webapps/mpp/ua/privacy-full" alt="here"><span style="color: rgb(0, 85, 255)">here</span></a>.<br></span></p><p><span style="font-family: Aktiv Grotesk Ex"><br></span></p><h2><span style="font-family: Aktiv Grotesk Ex"><strong>5. How long will we keep your data?</strong></span></h2><p><span style="font-family: Aktiv Grotesk Ex">We will only retain your personal data for as long as necessary to fulfil these purposes, unless we are permitted or required by law to keep it longer:<br></span></p><p><span style="font-family: Aktiv Grotesk Ex"><br></span></p><table class="se-table-layout-fixed"><tbody><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><strong>Purposes of processing</strong><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex"><strong>Retention period</strong><br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex">Manage orders and their delivery<br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex">Throughout the commercial relationship and three years after the end of the commercial relationship. Any commercial contact with us, including signing in to a customer account on the shop.cixi.life website, renews this three-year period.<br><br>Your data is then archived for a further two years, with limited access, for the limited purposes permitted by law (payment, warranty and disputes etc.). It is deleted at the end of the two-year period. <br><br>However, management and purchase history data (including invoices) is kept for 10 years from the last event.<br><br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Conduct marketing campaigns<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td><td colspan="1" rowspan="2"><div><span style="font-family: Aktiv Grotesk Ex">Duration of the consent given <br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Send newsletters<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td></tr><tr><td><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div><div><span style="font-family: Aktiv Grotesk Ex">Address requests for information from people visiting the website sent via the contact form<br></span></div><div><span style="font-family: Aktiv Grotesk Ex"><br></span></div></td><td><div><span style="font-family: Aktiv Grotesk Ex">One year from the request<br></span></div></td></tr></tbody></table><p><span style="font-family: Aktiv Grotesk Ex">​</span></p>

<h2><span style="font-family: Aktiv Grotesk Ex"><strong>6. Your rights for your personal data</strong></span></h2><p><span style="font-family: Aktiv Grotesk Ex">You may access your personal data, rectify it, request its deletion or exercise your right to restrict the processing of your data. You may also object to the processing of your data, if you wish to stop the processing of some of your data. For example, you may unsubscribe from our newsletter at any time by clicking on the unsubscribe link available in each newsletter.<br></span></p><p><span style="font-family: Aktiv Grotesk Ex"><br>You also have the right to decide what will happen to your personal data after your death.<br><br>You may exercise these rights at any time by emailing a request to privacy@cixi.life. You may be asked to provide a copy of proof of your identity.<br><br>To find out more about your rights, please visit <a target="_blank" href="http://www.cnil.fr" alt="www.cnil.fr"><span style="color: rgb(0, 85, 255)">www.cnil.fr</span></a>.<br><br>If you are not satisfied with our response to a data subject request, you may lodge a complaint with the French Data Protection Authority (CNIL).<br><br>Please note that some of your personal data is required to use our services. For example, we need your email address to allow you to access your customer account. If you delete this type of data, you will not be able to use these services.<br></span></p><p><span style="font-family: Aktiv Grotesk Ex"><br></span></p><h2><span style="font-family: Aktiv Grotesk Ex"><strong>7. Changes to the Privacy Policy</strong></span></h2><p><span style="font-family: Aktiv Grotesk Ex">We may make changes to this Privacy Policy from time to time. You should consult this page regularly to keep abreast of any changes to how we process and protect your personal data.<br></span></p><p><span style="font-family: Aktiv Grotesk Ex">​</span></p>

<h2><span style="font-family: Aktiv Grotesk Ex"><strong>8. Cookie Management </strong></span></h2><p><span style="font-family: Aktiv Grotesk Ex">​A cookie records your visit to a website. The file may be installed and/or saved on your device when you view a website using your browser, depending on your cookie choices, which may be modified at any time.<br></span></p><p><span style="font-family: Aktiv Grotesk Ex"><br>Cookies are used to identify the device on which it is saved for the period of validity of the cookie and send information back to the website that installed the cookie.<br><br>Some cookies are essential to make our website work, while others are used to improve your experience on our websites.<br></span></p><p><span style="font-family: Aktiv Grotesk Ex"><br></span></p><p><span style="font-family: Aktiv Grotesk Ex">We use cookies for two main purposes:</span></p><ul><li>strictly necessary cookies: these cookies are needed to make our website work properly. They may be installed on a user’s device without a user’s consent. They cannot therefore be disabled in the cookie settings.<br></li><li>analytics cookies: we use these cookies to obtain statistics about the traffic on our website to improve the browsing experience and content. If you disable these cookies, we will not be able to analyse the traffic data for our website.<br></li></ul><p><span style="font-family: Aktiv Grotesk Ex"><br></span></p><p><span style="font-family: Aktiv Grotesk Ex">Cookies are installed on your device for up to 13 months and then deleted.<br><br></span></p><p><span style="font-family: Aktiv Grotesk Ex">You may change your cookie consent settings at any time by clicking on the following link:&nbsp;</span><a href="#cookie-setting"><span style="font-family: Aktiv Grotesk Ex">Cookie manager</span></a><span style="font-family: Aktiv Grotesk Ex">.</span></p><p><span style="font-family: Aktiv Grotesk Ex"><br>You may also clear cookies as follows:</span><br></p><ul><li><span style="font-family: Aktiv Grotesk Ex">set your browser to allow or block all cookies or cookies for a specific website, before they are installed:</span><ul><li><span style="font-family: Aktiv Grotesk Ex">Internet Explorer™ </span><a target="_blank" href="https://support.microsoft.com/fr-fr/windows/supprimer-et-g%C3%A9rer-les-cookies-168dab11-0753-043d-7c16-ede5947fc64d" alt="https://support.microsoft.com/fr-fr/windows/supprimer-et-g%C3%A9rer-les-cookies-168dab11-0753-043d-7c16-ede5947fc64d"><span style="font-family: Aktiv Grotesk Ex">https://support.microsoft.com/fr-fr/windows/supprimer-et-g%C3%A9rer-les-cookies-168dab11-0753-043d-7c16-ede5947fc64d</span></a><span style="font-family: Aktiv Grotesk Ex">;</span></li><li>Safari™ <a target="_blank" href="https://support.apple.com/kb/PH5042" alt="https://support.apple.com/kb/PH5042"><span style="color: rgb(0, 85, 255)">https://support.apple.com/kb/PH5042</span></a>;</li><li>Chrome™ <a target="_blank" href="https://support.google.com/accounts/answer/61416?hl=fr-CH" alt="https://support.google.com/accounts/answer/61416?hl=fr-CH"><span style="color: rgb(0, 85, 255)">https://support.google.com/accounts/answer/61416?hl=fr-CH</span></a>;</li><li>Firefox™ <a target="_blank" href="https://support.mozilla.org/fr/kb/cookies-tiers-et-protection-contre-pistage" alt="https://support.mozilla.org/fr/kb/cookies-tiers-et-protection-contre-pistage"><span style="color: rgb(0, 85, 255)">https://support.mozilla.org/fr/kb/cookies-tiers-et-protection-contre-pistage</span></a>.</li></ul></li><li>clear the cookies from your device using your browser;</li><li>manage which cookies are saved using the operating system of your smartphone.</li></ul><p><span style="font-family: Aktiv Grotesk Ex"><br></span></p><p><span style="font-family: Aktiv Grotesk Ex">Privacy Policy last updated on: 18 June 2025<br></span></p><p><span style="font-family: Aktiv Grotesk Ex"><br>&nbsp;</span></p>

<p><span style="font-family: Aktiv Grotesk Ex">CIXI is committed to protecting your personal data, in compliance with the applicable EU and French regulations. We strive to provide high-quality services that respect your privacy.</span></p><p><span style="font-family: Aktiv Grotesk Ex">This privacy policy (the “Privacy Policy”) clearly and unambiguously explains why and how we process the personal data you provide or we collect when we are in contact with you (for example, on our websites, through our sales teams, on social media and at CIXI events).</span></p><p><span style="font-family: Aktiv Grotesk Ex">You should read this Privacy Policy to help you understand how we process and use your personal data and which rights you may exercise, in compliance with the regulations in force.</span></p><p><span style="font-family: Aktiv Grotesk Ex">A more comprehensive explanation of personal data and personal data processing can be found on the French Data Protection Authority (CNIL) website:&nbsp;</span><a target="_blank" href="https://www.cnil.fr/fr/rgpd-de-quoi-parle-t-on" alt="https://www.cnil.fr/fr/rgpd-de-quoi-parle-t-on"><span style="color: rgb(0, 85, 255);font-family: Aktiv Grotesk Ex">https://www.cnil.fr/fr/rgpd-de-quoi-parle-t-on</span></a><span style="font-family: Aktiv Grotesk Ex">.</span></p>